SpinGrande Casino Responsible Gambling
We take responsible gambling seriously. Our goal is to make sure play stays safe, fun and under your control. We encourage players to set limits, recognise risky patterns and use the tools available on their account to manage activity. If you ever feel gambling is becoming a problem, please reach out to our support team for guidance and options to limit or suspend play.
Player protection principles
We promote safer play by providing clear options to control spending and time online. We respect player wellbeing and apply consistent procedures when dealing with account checks, requests for limits and requests for temporary or permanent account closure. Our staff are trained to treat concerns seriously and to act promptly.
Activity-control tools
You can use a range of self‑service and support-assisted controls to manage your account. Available tools may vary, so check your account settings or contact support for the full list.
Deposit limits
Set daily, weekly or monthly deposit caps to control how much you add to your account. These limits are applied at account level and can usually be reduced immediately; increases may be subject to a cooling-off period.
Loss limits
Loss limits let you cap the total amount you can lose over a chosen period. This helps protect your bankroll and reduce the risk of chasing losses. Ask support if you want help configuring or understanding your loss cap.
Time limits and session controls
Use session timers, reality checks or daily play limits to manage how long you play in a single session. Taking regular breaks can help keep play balanced. You can request short account time-outs if you need a pause from activity.
Self-exclusion
If you need a longer break, self-exclusion lets you suspend access to your account for a set period or permanently. During exclusion your account will be closed to play; details on re-entry are provided when the exclusion ends. Contact support to start a self-exclusion.
Signs of problematic behaviour
- Difficulty sticking to set limits
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or other commitments
- Borrowing money to play
- Frequent emotional distress linked to play
Tips for maintaining control
Keep play within a budget, set and respect deposit limits, use session timers, avoid gambling when upset or distracted and never chase losses. Treat gambling as entertainment with a fixed cost, not as a way to make money. If you share devices, use account passwords to prevent unauthorised access.
Professional help and support organisations
If gambling is causing harm, professional help is available. We recommend contacting local support services, counselling bodies or a healthcare professional for confidential assistance. You can also speak to our support team for information on next steps and to arrange account restrictions or exclusion.