User Privacy Policy

This Privacy Policy explains how SpinGrande collects, uses, stores and protects your personal information when you use our site, create an account or make transactions. We respect your privacy and aim to be clear about what data we handle, why we need it and how you can manage your information.

Types of data we collect

We collect information needed to operate your account, process payments and provide secure gaming services. This includes personal details you give us, technical data generated when you use the site and transactional records related to deposits, bets and withdrawals.

Personal data

Personal data may include your name, date of birth, email address, postal address, phone number and identification documents submitted for verification. We collect these details to confirm your identity, meet our verification requirements and maintain account security.

Technical data

Technical data covers device information, IP address, browser type, operating system, log files and usage data. We use this information to keep the platform running, prevent fraud and optimise the site experience on desktop and mobile.

Transactional data

Transactional data records deposits, withdrawals, wagers, wins and losses, payment method details and currency choices. We retain transaction records to process payments, manage disputes and provide transparent account histories.

How we use your information

We use collected data to create and manage accounts, perform identity and security checks, process payments, handle customer support requests and monitor for suspicious activity. We may also use information to send account-related messages, updates about service changes and necessary notifications related to your account security.

Data protection practices

We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration or destruction. Measures include secure transmission, access controls and regular security reviews. Only authorised staff and service partners with a legitimate need have access to personal data.

Cookies and tracking technologies

We use cookies and similar technologies to support authentication, remember preferences and measure site performance. Some cookies are essential for account functions and payments, while others help us analyse usage and improve features. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Information sharing and third parties

We may share personal data with service providers who support our operations, such as payment processors, identity verification and fraud-prevention services, data hosting providers and customer support partners. We also may disclose information when required to comply with legal obligations or to protect the safety and security of our users and the platform.

User rights

You have the right to access, correct or request deletion of your personal information, subject to legal and operational limits. You can review and update many account details in your account settings. For other requests, contact our support team via your account or the site contact form. We will respond and work with you to address valid requests while balancing security and legal requirements.

Access, correction and deletion of data

If you want copies of your personal data, corrections or deletion, submit a request through your account or contact support. We will verify your identity before processing sensitive requests and explain any limitations that apply, such as obligations to retain records for transactional integrity or dispute resolution.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. Material changes will be posted on this page and, when appropriate, we will notify you via your account. Please review this policy periodically to stay informed about how we handle your information.